Frequently Asked Questions (FAQ)

What is your question about?

Couldn’t find an answer to your question on this page? Feel free to contact us (scroll down to the bottom of the page for our contact details).

The Farm

We don’t carry surplus stock and we don’t have the capacity for direct / on-farm sales. We are however working on a solution for this.

We don’t have capacity or a tasting room yet. Please order our products online or find a stockist near you. Open days and a tasting room are however in our medium-term plans.

Our Products

You can order directly from our online shop or see our list of global wine stockists here.

Yes, our grains are certified organic with ECOCERT, meaning that no GMO is allowed on the fields for 3+ years before growing an organic crop.

There is no such thing as GMO wheat, all wheat is GMO-free.

Online Shopping

Not all our products are available on all our delivery routes. This is because our distribution points have different capabilities and we want to ensure that every Lowerland product delivered to you still meets our high quality standards. 

We try our best to maintain healthy stock levels of all our products, but we inevitably run out of stock sometimes. In most cases we will have new stock available within a few weeks, but in some rare cases, stock will only be available with the next season’s harvest. Please keep an eye on our online shop for up-to-date stock availability.

Only our wine is currently available internationally. Please see our global wine stockists list for up-to-date information. 

Yes!

  • 5% discount on orders over R8 000 on main delivery routes
  • 7.5% discount on orders over R30 000 on main delivery routes

Payments and Invoices

When you order pastured meat, you will be required to make two payments.

The first payment will be at the time of order, where we charge the minimum guaranteed weight of the carcass (either whole or portioned). In other words, if the weight range for Rietskaap is 18-24 kg, you will only pay for 18 kg at the time of order.

Once we have prepared your meat, we weigh it and we send you a final payment request for the balance. In other words, if the Rietskaap we prepared for you weighs 22.5 kg, the final payment will only be for the additional 4.5 kg, since you already paid for the first 18 kg upfront.

We will only schedule your order for delivery once you have made the final payment.

Shipping and Delivery

Not at the moment, although we are working towards more distribution points and a courier partership in the near future.

Delivery Routes and Schedules
  • Delivery every month
  • Includes Cape Town CBD, Southern Suburbs, Northern Suburbs, Stellenbosch, Paarl, Somerset West
  • Delivery every month
  • Includes Malmesbury, Riebeeck area, West Coast up to Paternoster
  • Delivery every 2 months
  • Includes rest of Boland (not covered in Route 1), Breedekloof, Tulbagh, Wolseley, Ceres, Worcester, Robertson, Montagu
  • Delivery every 2 months
  • Includes Grabouw, Villiersdorp, Hermanus, Stanford, Caledon, Swellendam, then everything on the N2 from Heidelberg to Plettenberg Bay
  • Delivery every month
  • Includes Bloemfontein, Kroonstad, Johannesburg, Pretoria
  • Delivery every month
  • Includes Prieska, Groblershoop, Upington

Please read before you order

Hi!

We are taking a delivery break for the month of May.

Orders processing & delivery will resume from 4 April.  Please look at our delivery calendar for upcoming delivery dates from 18 April. Out of stock items will be available by 12 April.

Thanks for your understanding!